Salem, Oregon – The Oregon Department of Justice (DOJ) is warning residents about a new scam that has already caught a lot of individuals off guard and cost them a lot of money. Officials said the technique involves scammers trying to take over victims’ phone numbers by getting them to share security codes that were never meant to be shared.
People have been calling the DOJ’s Consumer Hotline to say that they got abrupt text messages or emails saying that their phone number was about to be moved to a different wireless operator. These alarming texts had a personal identification number (PIN) and told people to call their carrier right away to protect their phone number.
But here’s the problem: when scared customers called their mobile operator and gave them the PIN, they unintentionally gave scammers everything they needed to finish the transfer. Victims lost mobile service and were open to more crimes once the scammers had control of the phone number.
In some cases, losing control of a phone number led directly to identity theft, with criminals using the stolen number to get into bank accounts or reset passwords to steal money. One person from Oregon experienced this the hard way when their phone went silent and they found out that money had been taken out of their bank accounts without their permission.
The DOJ says that this scam has affected more than one carrier. Several wireless companies have said that their consumers have been tricked in the same way. State officials emphasize that the best way to protect yourself is to staying alert, because thieves are getting better at using everyday technologies to their advantage.
The Oregon DOJ says that individuals should never give up a PIN or verification code they get by text or email, even if someone on the phone says they’re from the phone company. This will help lower the chance of falling for this type of scam. Instead, they say you should call your carrier directly using the customer support number on your phone bill or on the company’s official website. You should never include the number in a message that looks suspicious.
The DOJ also suggests that you add more security to your wireless account, including turning on two-factor authentication or asking for a “port-out” PIN if your carrier gives you one. These actions can make it difficult for scammers to change your phone number without your permission.
Finally, officials want everyone to keep a watchful eye on their bank and phone service accounts. If you suddenly lose your phone signal, see weird activity on your account, or notice that your phone is acting strangely, it could be a clue that someone is trying to steal your identity.
Anyone who thinks they may have been targeted or affected by this scam is encouraged to file a complaint through the DOJ’s website at www.oregonconsumer.gov. By staying informed and vigilant, Oregonians can better protect themselves from this evolving threat.
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